For Apple iPhone 12 Pro Max Waterproof Case 12 Shockproof with Screen Protector

Description

PRE-SALE QA
ON-SALE QA
AFTER-SALE QA
PRE-SALE QA
Q:I have already paid, when will the order be sent?
A:Your order will be processed within one working day after we receive payment (excluding weekends)
Q:My delivery address is wrong, can I modify it?
A:Please tell us the correct address directly. If the order has been sent, we will resend it. If the order is not sent, we will modify the address.
Q:The model I purchased seems to be wrong. Can you help us confirm?
A:Please check your order details. (Check the model and color you choose) Note: Usually you may see the product title, not the size you actually purchased.
Q:Did not receive my item
A:Please check the order details to view the tracking information. The system will give an estimated delivery time. If you still haven't received the item after the longest estimated delivery time, please contact us.
Q:The tracking information shows that the item has been delivered, but there is no package in my mailbox
A:Please wait another business day because sometimes the actual delivery time does not match the tracking information.Of course, you can also ask your family or neighbors, because sometimes the postman will get the address wrong
ON-SALE QA
Q:Will the product affect the sound?
A:Please refer to the after-sales question and answer
Q:Does the product have a built-in screen protector
A:The product is a built-in screen protection film, the material is TPE, not tempered glass
Q:Will this case accommodate charging cords? It mentions the option of wireless charging but says nothing about charging cords?
A:Yes, you can plug in the charging cord or headphones. There is a little flap that opens up for plugging in, but then closes to keep water and dirt out.
Q:Will this case accommodate oversized charging cords?
A:Not supported, because the non-original charging cable may damage the phone battery.
Q:Will my phone still fit if i have a glass protector? It's already on my screen. Im just wondering if it will still fit
A:Yes there is a slight gap that can still have a screen protector in this case
Q:does the case interfere with picture quality especially referring to the use of flash?
A:No, you can't tell in the picture that there is a case.
Q:how do access the switch to place phone on silent mode (above volume buttons)?
A:there is a spin button on the left side of the phone case, rotate it to adjust the volume, and silent the phone
Q:does the camera area have a plastic protector covering it like the front?
A:Yes, the product is completely sealed.
Q:Support taking pictures underwater?
A:Yes, you can use the volume keys as shortcut keys to take photos or record videos.
Q:Does the product have a warranty?
A:Yes, our products are guaranteed for one year.
AFTER-SALE QA
Q: People hears a low voice when you make a phone call with them after installing this product
A: Since products achieve IP-68 waterproof level which needs to be completely sealed, the sound will be reduced by 3% -8% on the basis of bare tool. You can use the following methods to solve this problem perfectly.
1. Open the USB plug of the charging port during the call to restore the call sound to 100%.
2. Connect a Bluetooth device or headset during the call to restore the call sound to 100%.
Q: Typing sensitivity drops after installation
A: We must consider that some users have the need to use tempered glass protective film, so there is a little gap between the built-in screen protective film and the mobile phone screen. We do not recommend that you additionally use a tempered glass protective film (because you cannot guarantee the thickness of the tempered glass protective film you purchased)
Q: The product size is not suitable (small or large)
A: Some users may not understand or ignore their mobile phone models, so the purchased model is different from the model they need. Please contact us and provide the mobile phone photos (front and back), we will help you confirm the model you need and resend (free of charge)
Q: Screen protection has scratches
A: Please contact us and provide a photo of the scratched product.
If it is serious, we will send you a new product (free of charge).
Q: Some parts of the built-in screen protector bulge slightly
A: Turn on the USB charging plug, continue to squeeze from the top of the screen to the bottom to release excess air, and then close the USB plug
Q: The product has been damaged after arrival
A: Contact us through the contact information at the bottom of this page and provide a picture of the damaged product.
You can choose to resend or refund, we will process your message as soon as we receive it and reply the processing result.
Q: There are many bubbles on the surface of the product
A: There is also a protective film on the built-in screen protector. You need to remove the protector before using this product.
Q: The screen becomes dark when phone close to ear during a conversation and the screen cannot be brightened when leaving the headset.
A: This is because the light sensor next to the front camera is blocked by grease or dust, so you only need to keep the area clean to solve this problem.
Q: The charging port cannot be inserted into the charging cable
A: Please use Apple's original charger and charging cable to charge
This design is designed to prevent users from using other manufacturers' devices that do not meet Apple's standards to charge to avoid battery damage.
Q: How to open (disassemble) the product after installation
A: There is a semi-circular notch in left or right corner, you can use the shell opener (similar to a key) that comes with
the product to pry. If the product accessory does not have this accessory, you can use a coin or something similar to pry it apart.
Q: The screen is easy to leave fingerprints
A: The box contains a dust-free cloth, which is very effective for cleaning fingerprints on the screen. (Which can be reused)  Wash with water while ensuring proper installation, then wipe dry with paper towel.
Q: I don't like it, I want a refund
A: According to EBAY's policy and the company's regulations you need to apply for the return, you can return the products after our permission. We will check the returned products with relevant inspections, then we will refund 100% if they meet the conditions. (Free return)